Store policies

Ordering

Our  Store strives to represent all of our items with utmost accuracy. Please refer to each picture for overall condition of this piece as they are part of the description. We try to list all defects that we can see and feel however we are not experts in all fields so please look over the pictures carefully. Feel free to ask any questions!

 

We do not accept cancellations on any orders.

 

Due to the nature of our antique vintage items, with everything being previously loved, there are NO REFUNDS, NO RETURNS, along with the time and cost involved to list each item, we are not able to exchange items as many are one of a kind. 

 

 

Cancellations & Making Order Changes

Once you have confirmed your order we are unable to make changes or cancel your order in our system. Please make sure your order is placed with all the items, discount codes, and proper shipping methods needed before you confirm your order.

 

Shipping

Domestic Shipping

All Shipping will be provided by a third party UPS store.

 

All orders have 48 hours handing time before it ships from our store. The items to be shipped will be taken to the nearest UPS store who will prepare a quote for the item to be packed and shipped. We are not responsible for any items damaged by the shipping company.

No items damaged during shipping will be accepted for returns. We do not process refunds for items damaged in shipping. Please file a claim with the carrier

 

Returns Policy

 

Only, if there is a mistake on our part and item is grossly misrepresented, will we give you a refund. Your refund will be credited to the original form of payment used to make the purchase with. Should you decide to return any item(s) you purchased from Tibetan Keepsakes online, please notify us within two days of receipt to check if the item is eligible.

 

Buyer is responsible for return shipping. A 10% restocking fee will apply.

You have 5 days from the delivery date of your order to have your return postmarked by the carrier on your return label.

Packages postmarked after 5 days, items received in worn/damaged condition will not be accepted. These returns will be sent back to the customer at their own expense.

 

Damaged Returns

We will not accept a return if the item appears to be worn, or is damaged with stains, make-up, deodorant markings, snags, missing beading, cigarette smoke, perfume, animal or human hair, etc. These returns will be sent back at the customers’ expense or will be charged a cleaning fee at our discretion. If a damaged or wrong item is received you must contact our customer service within 48 hours of receiving your order to receive a return authorization label. If a damaged or wrong item is returned back without prior notification the return may be returned at the customers’ expense or all possible restocking fees will be applied at our discretion.

 

Refused Packages & Return To Sender

If a package is refused or the incorrect address is supplied at checkout the customer will be held responsible to pay all shipping costs for the order and back to Tibetan Keepsakes. The shipping costs will be deducted from the refund amount. Additionally, refused packages and undeliverable packages can take several weeks or longer to be received back to our facilities, the transit time is completely in the hands of the shipping carrier. Tibetan Keepsakes will not process any refunds until the items are returned back to our facility.

Consigned Items 

All items marked consignment- are consigned items. The description of the item will have a detailed condition description and photographs showing condition of the item. All consigned items are final sale items and will have no returns, refunds, exchanges or store credits. Please check carefully before making a purchase.